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Shipping

Delivery Costs

  • Standard Shipping on Orders under $100 within Australia is $10.00 including GST.
  • Standard Shipping on Orders over $100 within Australia is FREE.
  • International Shipping on Orders under $100 is $15.00 including GST.
  • International Shipping on Orders over $100 is FREE.

Australian Delivery

Please note that domestic orders are sent via Australia Post. Please ensure you have completed all address details to ensure your order arrives in the fast possible timeframe. We will endeavour to send your order to you within 5-7 business days of making your purchase.

 

Delivery Delays

Unforseen supply problems or unexpected demand may occasionally result in stock being unavailable. Should there be a delay in despatching your order we will contact you immediately to advise you of the reason for the delay. You may cancel such an order at any time prior to processing.

 

International Ordering

We currently only ship to New Zealand.
Where possible, Australia Post is our preferred supplier. International airmail orders are traceable to the point where they have left Australia. Deliveries of these orders are subsequently reliant on overseas postal services. SheaMoisture Australia will provide as much assistance as possible in tracing misdirected items but cannot be responsible for items lost by overseas postal services. International Courier orders are traceable and fully insured and therefore replaceable if lost en route.

 

Additional Identification

Some international orders may require additional identification before being processed. The transmission of this information to SheaMoisture Australia may affect estimated delivery times. SheaMoisture Australia reserves the right to request additional identification prior to processing orders originating outside Australia.

Should you experience any issues with purchasing via our online shopping cart, please email info@sheamoisture.com.au with the subject heading of “SheaMoisture Shopping Assistance” and we will endeavour to assist you as soon as possible.

 

Customs and International Duty

Please be aware that your order may be subject to local Custom's duties and/or local taxes in the country of destination. Please check with your local authority to ascertain applicable rates. Any additional charge must be borne by the recipient.